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Akdy New Partnership Expert Callers

About The Client

Established in 2006, AKDY Imports has grown into a significant force in the home improvement sector. Offering an extensive product catalog and generating an estimated annual revenue of $17.1 million, the company is based in Rancho Cucamonga, United States, and employs over 30 staff members to serve the B2C retail market.

AKDY Decided to Choose ExpertCallers, Here's Why:

AKDY selected ExpertCallers as their preferred international associate to optimize online sales performance and improve day-to-day business procedures.

The collaboration is aimed at establishing a robust inbound customer support framework, specifically designed to manage a substantial number of calls within the US region.
Instituting an effective email support mechanism, capable of swiftly handling a significant volume of emails.

ExpertCallers Approach Client Requirements:

ExpertCallers established two dedicated teams to provide comprehensive support - one focusing on Inbound Customer Support and the other on Email Support, both staffed with agents experienced in their respective fields.

The team was proficient in order management and equipped with extensive knowledge of delivery status, replacements, refunds, cancellations, and discount coupons, enabling efficient handling of calls and emails.
In addition to providing support, agents also offered valuable insights to the client to enhance their customer experience.

The Impressive Outcomes

Customer Experience: Decreased customer complaints and improved Customer satisfaction (CSAT) scores, emphasizing customer satisfaction.
Improved Up-sells and Conversion Ratios: The partnership enhanced agent expertise, boosting up-sells and conversion rates, signifying improved customer engagement.
Revenue Growth: A sustained partnership spanning five years, consistently fostering increased client revenue.

Forge Ahead With ExpertCallers, Your Customer Service Excellence Partner

With innovative strategies and cost-effective outsourcing, your business can significantly improve its customer satisfaction (CSAT) scores. By partnering with ExpertCallers, you can not only meet your customer service needs but also demonstrate a thorough understanding of your distinctive customer service process.

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AKDY’s New Partnership With ExpertCallers

About The Client

AKDY Decided to Choose ExpertCallers, Here's Why:

ExpertCallers Approach Client Requirements:

The Impressive Outcomes

Forge Ahead With ExpertCallers, Your Customer Service Excellence Partner

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