Client Relationship Officer – Email Support

Designation: Client Relationship Officer - Email Support

Project: International - Nonvoice

Job Location: Bangalore

Gender: Female Male

Working days: 5 Days

Work Timing: Flexible for shifts (24/7)

Weekly off: 2 Days (Rotational)

Education Requirements: 10th Pass/Plus 2/Graduate

Employement Type: Full Time

Salary Range: 2-2.5LPA

Experience: 6 months to 1 year of experience

Skills Set: Ability to work under pressure Good Tying Skills (Min Speed 30 WPM) Good Verbal & Written English Communication Skills PC Skills

Requirement: Email support

Interview Type: HR Round & Operations Round

Language: English

Job Summary

Maintaining a positive, empathetic and professional attitude towards customers at all times
Responding promptly to customer queries
Communicating with customers through Emails
Providing accurate, valid and complete information by using the right methods/tools.
Handling customer complaints provide appropriate solutions and alternatives within the time limits
Following up to ensure resolution
Achieving Daily Target without compromising on quality
Acknowledging and resolving customer complaints within stipulated timelines
Maintaining required documents, reports and trackers

Client Relationship Officer – Email Support